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Call Centre Life

Call Centre Life – looking at work in UK call centres

Key Components of a Call Centre Operation

How to Motivate Employees for Less Than £50 Per Week

Do You Cycle to Your Call Centre?

stock photo

Spot the “Stock Photo”

Most respected contact centre people – 2012

bubble football

Work x Entertainment = Workatainment

Time for laughter at work

Sixteen initiatives to ensure your staff enjoy coming to work

Contact Centre Poetry Competition 2011 – The Results

How to Survive and Prosper in a Multilingual Contact Centre

A tough competency based interview question

Ten Probing Interview Questions

The Top 10 Call Centre ‘Oh No!’ Moments

The top 10 call centre websites and blogs

The best way to conduct an exit interview

Four More Motivational Games for Call Centres

uk map with a pound on it

Call Centre Salary Survey 2011

The Good Call Centre Awards Guide

floor plan design

Six Clever Ways to Design your Call Centre

2020 vision: What will the call centre look like in ten years’ time

call center dress code

Call Centre Dress Codes

Call centre work – what is it really like?

Interview Dos and Don’ts

How to Attract and Keep Generation Y Employees in Call Centres