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Call Centre Life

Call Centre Life – looking at work in UK call centres

What Does a Good Induction Programme Look Like?

12 Quick Ways to Deal With Call Centre Noise

Outbound team structure

Outbound calling on weekends and bank holidays

How to Recruit the Right Call Centre Agent

An Outbound Call Centre Explained

History Of Call Recorders

Sales Techniques: Conversational Selling

Using Bonus Schemes to Motivate Agents

Call Centre Jokes – for a Bit of Light Relief

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Jokes From the Call Centre World

Even more call centre jokes

Humour: How to properly place employees

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Treating every call like it’s the first

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Watch out, there’s a customer about!

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Top 10 Call Centre Incentive Rewards

Hints and Tips From an Award-Winning Call Centre

The Top 10 most respected Call Centre People – 2009

Bouncebackability – How to motivate agents when call volumes are high

How it Looks – the Contact Centre of the Future

How to create a quiet room in your call centre

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Time for a call centre exchange?

Call Centre Helper Poetry Competition – The Results

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Owen’s leadership course in Chennai