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Call Centre Life

Call Centre Life – looking at work in UK call centres

Silly Contact Centre Rules

5 More Exercises for Contact Centre Agents

Five Exercises for Contact Centre Agents

Best Respected Awards – The Results

Trend Spotting: What’s Going on in Contact Centres Right Now?

9 Signs You’ve Been Working in a Call Centre Too Long

How to Survive Your Performance Review

4 Signs That You’re Ready for a New Job

How to Meditate in the Contact Centre

5 Ways to Beat the Sunday-Night Blues

Mistakes to Avoid When Applying for a Job

More management ideas from BBC’s The Call Centre

Top 50 Largest Contact Centres in the UK

Call Centre Agent: Example Job Description

What’s hot in the Contact Centre World

5 Ways to Manage your Boss

Why good customer service should be in the news

Top 10 Contact Centre Trophies

2 People shaking hands at an interview

Top 50 Customer Service Interview Questions – with Sample Answers

6 Things you can Learn From BBC’s “The Call Centre”

Happy 10th Birthday, Call Centre Helper

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

joke-megaphone

Call Centre Joke – The emergency worker

Your Incentive Ideas – 6 Nations Call Centre Incentive