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Call Centre Life
Call Centre Life – looking at work in UK call centres
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A Career In Call Centres
Working in a Call Centre
Progression in a Contact Centre
Introduction to Call Centres
How to Motivate Employees for Less Than £50 Per Week
Do You Cycle to Your Call Centre?
Spot the “Stock Photo”
Most Respected Contact Centre People – 2012
Work x Entertainment = Workatainment
Contact Centre Poetry Competition 2011 – The Results
A tough competency based interview question
Ten Probing Interview Questions
The Top 10 Call Centre ‘Oh No!’ Moments
The top 10 call centre websites and blogs
Four More Motivational Games for Call Centres
Call Centre Salary Survey 2011
The Good Call Centre Awards Guide
2020 vision: What will the call centre look like in ten years’ time
Interview Dos and Don’ts
An Outbound Call Centre Explained
Call Centre Jokes – for a Bit of Light Relief
Jokes From the Call Centre World
Even more call centre jokes
Humour: How to properly place employees
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Study: IDC InfoBrief - Contact Center Performance
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15 Examples of Probing Questions for Customer Service
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20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
