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Call Centre Life

Call Centre Life – looking at work in UK call centres

How to Get Your Team to Trust You

What Is Working in a Call Centre Really Like?

How to Choose Your Contact Centre Team

18 Things You Can Learn from the PhotoBox Contact Centre

17 Things You Can Learn from the AO Contact Centre

website design

The Top 10 Call Centre Websites

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What Other Names are Call Centre Agents Known By?

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6 Ways to Plan Exercise into Your Agents’ Day

How to Tackle Call Centre Health Issues

The Top 25 Call Centre Quotes

Customer Service Team Leader Interview Questions featured Image

Top 10 Customer Service Team Leader Interview Questions – With Examples

Customer Service Interview Questions

10 Ways to Recharge Your Contact Centre Culture

How to Receive Job Feedback… Without Becoming Defensive

Do You Know How to Make a Great First Impression?

online training

11 Ways to Keep Training Relevant

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Does Your Contact Centre Need a “Colleague Experience Manager”?

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Creative Ideas for Call Centre Office Design

ovo-energy

14 Ideas We Learnt at OVO Energy’s Contact Centre

Senior Operations Manager: Example Job Description

Head of Contact Centre: Example Job Description

Digital Contact Director: Example Job Description

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Customer Services Director: Example Job Description

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Contact Centre Manager: Example Job Description