Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Call Centre Life
Call Centre Life – looking at work in UK call centres
Previous
Next
RECENT
POPULAR
18 Things You Can Learn from the PhotoBox Contact Centre
17 Things You Can Learn from the AO Contact Centre
The Top 10 Call Centre Websites
What Other Names are Call Centre Agents Known By?
6 Ways to Plan Exercise into Your Agents’ Day
How to Tackle Call Centre Health Issues
The Top 25 Call Centre Quotes
Top 10 Customer Service Team Leader Interview Questions – With Examples
Customer Service Interview Questions
10 Ways to Recharge Your Contact Centre Culture
How to Receive Job Feedback… Without Becoming Defensive
Do You Know How to Make a Great First Impression?
11 Ways to Keep Training Relevant
Does Your Contact Centre Need a “Colleague Experience Manager”?
Creative Ideas for Call Centre Office Design
14 Ideas We Learnt at OVO Energy’s Contact Centre
Senior Operations Manager: Example Job Description
Head of Contact Centre: Example Job Description
Digital Contact Director: Example Job Description
Customer Services Director: Example Job Description
Contact Centre Manager: Example Job Description
Customer Services Manager: Example Job Description
Support Employees Handling Emotionally Challenging Calls With Empathy
Millennial
Previous
Next
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.
Choose the content that you want to receive.
Contact Centre Reports, Surveys and White Papers
Invites to Webinars & Events
Weekly Newsletter
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
How to Extract Valuable Insights With Text Analysis
The New CX – AI and Agents in Conversation
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?