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Call Centre Life

Call Centre Life – looking at work in UK call centres

5 Lessons From the AllClear Travel Insurance Contact Centre

What’s hot in the Contact Centre World

5 Ways to Manage your Boss

Dollar-finance

7 Lessons From The Money Shop’s Contact Centre

Why good customer service should be in the news

Top 10 Contact Centre Trophies

2 People shaking hands at an interview

Top 50 Customer Service Interview Questions – with Sample Answers

6 Things you can Learn From BBC’s “The Call Centre”

Happy 10th Birthday, Call Centre Helper

Have You Got a Plant on Your Call Centre Desk?

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

joke-megaphone

Call Centre Joke – The emergency worker

How to keep up advisor energy levels

10 Interesting Initiatives for the Call Centre

Your Incentive Ideas – 6 Nations Call Centre Incentive

How to have fun in your call centre

Recruiting for the long term…

A Career In Call Centres

The Call Centre Recruitment Process

working on phone

Working in a Call Centre

Introduction to Call Centre Processes

Progression in a Contact Centre

Introduction to Call Centres

Introduction – What is a Call Centre?