Translate

Call Centre Questions

Call centre work – what is it really like?

What Does a Good Induction Programme Look Like?

What are the Legislations on Call Recording?

lady sleeping

Has Anyone Used Incentive Schemes to Reduce Sickness Absence?

Bouncebackability – How to motivate agents when call volumes are high

How to create a quiet room in your call centre

switch arrows

Time for a call centre exchange?

What Suggestions Do you Have for Improving Agent Confidence?

reward poster

Any Ideas to Help Boost Agent Morale?

How to put together your case for a salary increase

statistics sheet

Do You Include All Abandoned Calls Within Your Statistics?

key in puzzle lock

What Level of Security Questions Need to Be Asked?

call recording tapes

Can a Call Recording Made by a Customer be Used Against Me?

waiting by phone

What Abandoned Call Targets Should we use?

who what signs

Would like some Ideas on Opening Questions for Outbound Calling?

IVR phone options

What Percentage of Callers Abandon in an IVR?

listening ear

What is the Guidance on Staff Listening In on Calls?

measuring tape

Do you Have any Tips as to How to Measure Outbound Calls?

convince yes no

I Need Some Tips to Improve Agents Convincing Skills?

24 / 7 concept

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

How do Employees Know that their Calls are Being Monitored?

Which are the Largest Call Centres in the UK?

teams playing tug of war

How Do I Pull a Team Together?

Can your agents eat and drink at their desks?