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Skills
Here is a selection of articles written about the skills the contact centre need and should have
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POPULAR
20 Expert Ideas to Improve Your Customer Service Skills
Top Tips to Make Your Team Leaders More Productive
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
25 Performance Review Phrases for Customer Service
Customer Service: 50 Nice Words to Say to Someone
How to Improve Your Customer Service Listening Skills
6 Effective Questioning Techniques for Customer Service
10 Great Ideas for Successful Call Centre Coaching Sessions
Customer Service Language: Changing the Language of Your Contact Centre
Rapport Building With Angry Customers – With Examples
How to Achieve Excellent Customer Service Through Coaching
27 Positive Statements to Use In Difficult Situations
10 Strategies for Overcoming Objection Handling in Sales
The Best Ways to Communicate With Upset Customers
5 Ways to Rethink Contact Centre Training
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
The Big List of 100+ Power Words to Use in Customer Service
Negative VS Positive Words in Customer Service – With Examples
How to Deal With Rude Customers
Handling Sales Objections Over The Telephone
How to Train Active Listening in the Call Centre – With Four Exercises
10 Essential Skills for Every Contact Centre Manager
The Top 10 Most Important Customer Service Skills
How to Deal With Difficult Customers
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Contact Centre Reports, Surveys and White Papers
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Weekly Newsletter
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!