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Technology

A popular selection of articles looking at the best Call Centre Technology

Have Service-Level Stats Outlived their Sell-by Date?

Top five predictions for call centre technologies in 2010

Where have all the headsets gone?

The Top 10 Call Centre Technology for 2009 – the results

callback note

Managing Call-Backs in the Call Centre

How unified communications can improve the contact centre

What to look for when buying – a hosted call centre solution

What’s new in the world of headsets

28 Hot Tips to Improve your IVR

The Benefits of an IP contact centre

What to look for when buying – a contact centre desktop application

The five most flopped customer service technologies

Ten examples of individual caller treatment

Nine things they don’t tell you about speech analytics

What to look for when buying – a performance management tool

Outbound dialling using answer machine detection: banned or not?

Time to get rid of your IVR (or at least fix it)

What to look for when buying – a responsible outbound dialling solution

CRM Solution helps Severn Trent to recover £3 million in unpaid bills

Research reveals benefits of new telemarketing regulations

A beginner’s guide to speech analytics

computer showing analytics

Speech Analytics – What to Look for When Buying a Solution

A beginner’s guide to the Ofcom regulations

Is there life beyond Erlang?