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Technology
A popular selection of articles looking at the best Call Centre Technology
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Five reasons to simplify your service desktop
Setting up an online contact centre: what you need to know
Delivering Service Quality: the Power of Speech
Technology to boost agent productivity
Business continuity: is voice over Internet protocol the answer?
Keeping your Call Centre Data Safe: What you Need to Know
Virtual Working: The Technological Implications
Knowledge Management and What It Can Do For Your Call Centre
Coping with a ‘flu pandemic: the technological implications
Post-call IVR surveys: when and how to get the best out of them
What to do with telecoms malfunctions or the loss of a building
Don’t blame the technology – getting the most out of your IVR
Business continuity: an introduction
What to look for when buying: predictive diallers
How knowledge management can help improve quality in your call centre
What to look for when buying – on-hold music and/or messaging
Voice recognition: what biometrics can do for your call centre
Interactive Voice Response (IVR) Systems: What to Look Out For
Everything You Need to Know About Call Back Technology
What to look for when buying – speech analytics software
Call Centre Avatars
What to look for when buying – an ACD
A step-by-step guide to migrating to an IP platform
Using knowledge management to best effect
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