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Technology

A popular selection of articles looking at the best Call Centre Technology

What to do when IT systems don’t deliver

Speech analytics: what the next generation can do for you

Five reasons to simplify your service desktop

Setting up an online contact centre: what you need to know

Delivering Service Quality: the Power of Speech

Technology to boost agent productivity

Business continuity: is voice over Internet protocol the answer?

Keeping your Call Centre Data Safe: What you Need to Know

Virtual Working: The Technological Implications

Knowledge Management and What It Can Do For Your Call Centre

Coping with a ‘flu pandemic: the technological implications

Post-call IVR surveys: when and how to get the best out of them

What to do with telecoms malfunctions or the loss of a building

Don’t blame the technology – getting the most out of your IVR

Business continuity: an introduction

What to look for when buying: predictive diallers

How knowledge management can help improve quality in your call centre

What to look for when buying – on-hold music and/or messaging

Voice recognition: what biometrics can do for your call centre

Interactive Voice Response (IVR) Systems: What to Look Out For

Everything You Need to Know About Call Back Technology

What to look for when buying – speech analytics software

Call Centre Avatars

What to look for when buying – an ACD