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Technology

A popular selection of articles looking at the best Call Centre Technology

What to Look for When Buying Headsets

14 Contact Centre Problems and Solutions

The Top 10 Call Routing Strategies

11 Ideas to Improve Knowledge Management in the Contact Centre

How Will GDPR Affect the Call Centre Industry?

26 Contact Centre Technology Predictions for 2018

Ten Tips for Giving Your Chatbot a Human Voice

GDPR: Not a Scary Regulation, but an Opportunity for Customer Services

Which Technologies Give the Best Return on Investment (ROI)?

10 Techniques to Reduce Time Spent on ID and Verification

Live Chat Probably Costs More than Phone Call

14 Ways to Improve Security for Customers

Top 10 Contact Centre Software and Technology 2017 – The Results

11 Ways to Secure More Budget for Your Contact Centre

11 Mistakes to Avoid… Performance Management Tools

Will Robots Replace Humans in the Contact Centre?

An Introduction to… Voice of the Customer Technology

A group of files saying data, confidential, company and clients

Data Protection Act, GDPR, FCA Consumer Duty, and Call Recording Laws in the UK

report pile

9 Mistakes to Avoid… Contact Centre Reporting

An Introduction to… Process Automation Technology

13 Predictions for the Future of CRM Systems

13 Mistakes to Avoid… Multichannel

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

Mistakes to Avoid… Call and Contact Routing