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A wide selection of easy to digest video content from Call Centre Helper.

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Proc and cons concept - agent self-evaluation video cover
Video: Agent Self-Evaluation – The Pros and Cons
The Secrets to Writing Better Customer Emails video cover
Video: The Secrets to Writing Better Customer Emails
QA Sample Size Video Cover
Video: What’s the Best Sample Size for Quality Scoring?
AHT and Call Distribution video cover
What’s Really Skewing Your Forecasting
Three cards with cross mark symbol - three strike rule
Video: Using the 3 Strike Rule in the Contact Centre
Correlate Marketing Activities video cover
Video: Why Your Forecasters Should Always Talk to Marketing
Kim Ellis How to Use the Sandwich Technique
Video: How to Use the Sandwich Technique for Customer Service
Video Cover for Jonty Pearce explaining the AHT Glidepath
Video: The AHT Glidepath – Track Agent Onboarding
Injixo burnout video cover
Video: The Truth About Agent Burnout
Daily profiles and reporting intervals video cover
Video: Is Overhang Distorting Your Staffing Calculations?
Guide to partial automation video cover
Video: What Does Contact Centre Partial Automation Really Mean?
What's stopping your talent from blooming video cover
Video: What’s Really Stopping Your Talent From Blooming?
An easy step by step guide to creating a schedule video cover
Video: An Easy Step-by-Step Guide to Creating a Schedule
How to Choose Which Calls to Evaluate video cover
Video: How to Choose Which Calls to Evaluate
Forecasting basics video cover
Video: Getting Started With Forecasting
Video cover for how to calculate not ready rate
Video: How to Calculate ‘Not Ready’ Rate
White lily and blurred burning candles - video cover for statements for supporting bereaved customers
Video: Agent Statements for Supporting Bereaved Customers
How to Improve Forecast Accuracy video cover with Chris Dealy
Video: How to Improve Forecast Accuracy
Speed up ACW Video Cover
Video: 3 Simple Ways to Speed Up After-Call Work
If it's a forecast it's wrong video cover
Video: If It’s a Forecast – It’s Wrong
NPS - Net Promoter score written in notepad
Video: Improve Your Net Promoter Score (NPS)
Contact Centre Occupancy and Utilization video cover with Ray Agar
Video: Top Tips to Optimize Occupancy and Utilization
Measure Customer Emotion Video
Video: 3 Ways to Measure Customer Emotion in the Contact Centre
Working and creating illustration with hands holding cogs - creating superfans cover
Video: How to Create ‘Super-Fan’ Customers
 
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