Assembled Improves Workforce Management Tools

Assembled has updated its workforce management (WFM) platform, incorporating customer feedback to enhance usability, accessibility, and time-off management. These updates simplify scheduling and help workforce managers stay informed.

Key Updates to Scheduling Features

• Flexible Staffing Timeline – Improvements to Assembled’s core scheduling tool make navigating data easier. A bar chart shows staffing needs based on forecasts, while filters and detailed metrics simplify viewing employee schedules.
• New Filters – Users can now filter schedules by multiple parameters, such as sites or teams, and identify conflicts for faster resolution.
• Time-Zone Selector – Tracking schedules across multiple time zones is now streamlined with a built-in selector.
• Improved View Options – Users can expand screen space by hiding certain sections, making it easier to focus on specific tasks.
• Save Changes Reminder – A notification now highlights unsaved schedule changes to prevent accidental data loss.
• Custom Permissions – Managers can assign specific scheduling rights to team members, improving control and collaboration.

Accessibility Enhancements

To support diverse workforces, Assembled has prioritised accessibility:

• Keyboard Navigation – The staffing timeline now supports keyboard input.
• Skip Link Updates – Improvements make it easier to navigate for users with assistive technologies.
• Accessible Sign-In – Changes to the login process help users with a variety of needs.

Slack Notifications

Assembled now integrates with Slack to notify managers of key events:

• Agent Adherence – Alerts when agents deviate from schedules.
• Real-Time Metrics – Notifications for exceeding critical thresholds.

This feature ensures workforce managers stay informed, even away from the app.

Simplified Time-Off Management

New time-off tools reduce complexity:

• Custom Rules – Employees see policy warnings before submitting requests.
• Granular Permissions – Managers control who approves requests.
• Data Downloads – Time-off data can now be exported for analysis or sharing.

Commitment to Customers

Assembled values customer input and credits feedback for these improvements. The company aims to continually enhance its WFM platform to meet the needs of modern support teams.

If you want to find out more, read the full details of the changes

Author: Robyn Coppell