Assembled Integrates with Gladly to Enhance Operations

Assembled has unveiled its latest integration with Gladly’s customer service platform, designed to enhance support operations for teams of all sizes.

By combining Gladly’s focus on personalized customer interactions with Assembled’s expertise in scheduling and analytics, the partnership aims to improve agent efficiency and streamline service delivery.

This integration allows support teams to deliver more timely, personalized service, ultimately boosting customer satisfaction.

One of the key features of the integration is automated scheduling. Assembled ensures that the right agents are available at the right times by dynamically adjusting schedules based on customer demand.

This not only reduces wait times but also allows teams to handle both regular fluctuations and unexpected surges in inquiries. The result is more efficient operations and improved customer experience, as support teams are better prepared to meet evolving demands.

Assembled also enhances forecasting capabilities by analyzing historical data and real-time trends, enabling support teams to plan ahead for busy periods or demand spikes.

This proactive approach ensures that businesses are always prepared for seasonal peaks or unexpected increases in volume, helping them allocate resources effectively.

Additionally, the real-time analytics offered by Assembled give teams actionable insights into customer inquiries and agent performance, further improving their ability to respond to customer needs.

Together, Assembled and Gladly provide a comprehensive solution for optimizing support operations, delivering efficient, personalized service while maintaining high productivity.

For more information about Assembled - visit the Assembled Website

About Assembled

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Find out more about Assembled

Author: Hannah Swankie
Reviewed by: Rachael Trickey