Assembled Launches AI-powered Assist Across All Channels

Assembled has expanded its AI capabilities with the launch of Assist as a fully omnichannel AI agent, now available across chat, email, and voice.

Building on their introduction of AI for email last year, Assist enables support teams to automate conversations across multiple channels while ensuring smooth handoffs to human agents when necessary.

With its AI-powered chat functionality, Assist is said to be able to resolve up to 70% of customer inquiries by drawing from help centre articles, internal knowledge bases, and integrations with platforms like Notion and Shopify.

On voice, it offers a natural and responsive experience, allowing customers to ask questions, update information, and complete actions without navigating traditional IVR menus.

Assist also introduces an advanced workflow builder, allowing teams to define AI-driven responses for complex policies while maintaining accuracy and control.

Designed to enhance both efficiency and customer experience, Assist reflects Assembled’s ongoing commitment to providing intelligent, adaptable solutions for modern support teams.

For more information about Assembled - visit the Assembled Website

About Assembled

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Find out more about Assembled

Author: Hannah Swankie
Reviewed by: Rachael Trickey