Assessment for Call Center Managers
Hello,
I am working in one of the financial company in the monitoring department. I am interested if you know any formula for call center managers assessment?
Thank you in advance
Question asked by Nino
Answer for Assessment for Call Center Managers
I’ve not seen an assessment for Contact Centre Managers. Are you referring to team managers/ team leaders.
Contact centre managers tend to be assessed by Annual Review. 360 degree feedback is quite a common way of doing this.
With thanks to Jonty
Answer for Assessment for Call Center Managers
Thank you very much for your response. Yes I mean team managers, who have their groups in call center. How do you think, what is a good way for their assessment?
Thank you in advance
With thanks to Nino
Answer for Assessment for Call Center Managers
There are a good selection of team leader questions on this article from Point 14 onwards
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 4th May 2022
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