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Articles by Guest Author
A selection of articles from contact centre industry experts
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Provide Some Calm and Even a Little Happiness
How Listening Behaviours Affect Customer Satisfaction
Dragon TV Brings Voice Control to Televisions Worldwide
How Video Sparks Creativity and Innovation in Hybrid Work
Case Study: Costa Express Improved Its Customer Service
3 Steps to Reduce Customer Effort
AI Can Help Your Contact Centre Meet the Demands of Black Friday
Government and Public Sector Adoption of Cloud Technologies
How to Reduce Staff Churn
10 Ways to Improve Call Centre Sales Training
Sensee Recognised at 2021 European Awards
Video: 5 Tips to Become the Best Call Centre Team Leader
Case Study: Fingal County Council Improves Customer Care
How to Optimize Four Contact Centre KPIs After a Tough Year
Case Study: Glovo Pursues Growth and Scalability
Contact Centre Predictions for 2022
Akixi Launches Integration With Webex Calling
Reducing Your Contact Centre’s Turnover Rate
6 Tips for Coaching Remote Contact Centre Agents
2022: How Can Contact Centres Plan Ahead?
Heineken and ContactBabel Join Enghouse in Webinar
First Orion Collaborates With NICE CXone
Conference Call Calamities
Case Study: Thanet District Council Provide Better Service
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Forrester TEI Study
White Paper: The Future of Customer Service in Insurance
Upcoming Events
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Latest Blogs
How to Navigate RFPs for Workforce Management Software
The Fundamentals of Contact Centre AI Software
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service