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Articles by Guest Author
A selection of articles from contact centre industry experts
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How to Use AI Successfully in Your Customer Management
8×8 Named a Leader for UCaaS
High Call Volume Corrective and Preventative Tactics
5 Secrets to Building a Customer-Centric Organization
An Essential Tip From IT History
6 Simple Steps to Evaluate Your Gamification Cycle
Your Customer Service Is Trying Too Hard, and Not Where It Matters
NICE Drives Accelerated CX Transformation for Globe Telecom
Vonage Announces Acquisition of Jumper.ai
How CCaaS Can Help Tourism Recover From Covid-19
Jabra Launches Evolve2 75 Headset
How Gamification Can Help Call Centres Operate More Efficiently
How to Communicate Your Hybrid Plan to Your Employees
Enghouse Interactive Releases Proteus Cloud
Top 5 Call Center Performance Metrics for Managers and Agents
Understanding the Use of Emotion and Logic in Sales
Sabio Group Launches Global ‘Centre of Excellence’ Function
RingCentral Reveals Platform Innovations to Embrace Hybrid Work
What Makes a Great Customer Experience?
Different Types of Customer Satisfaction
The Rise of the Intelligent Virtual Agent: Usage Grows 180% in 2021
The Top Call Centre Agent Skills to Look for When Hiring
The Balancing Act: Increase Your Productivity and Stay Compliant
Not All Communications APIs Are Created Equal
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Forrester TEI Study
White Paper: The Future of Customer Service in Insurance
Upcoming Events
HP | Poly Customer Welcome Centre Tour and Demo
CX Tour – Jersey City
Latest Blogs
80% of AI Projects Fail – Here’s How to Save Yours
No More Talk – It’s Time for Action With The New CX
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service