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Articles by Guest Author
A selection of articles from contact centre industry experts
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The Future of Productive Conversations With AI, CRM and Data
How to Design an Escalation Matrix for Call Centre Agents
3 Prevailing Contact Centre Myths and How to Banish Them
What High-Profile AI Blunders Can Teach Us
Overcoming Key Challenges in UK Local Government Contact Centres
Customer Retention Management & How to Do It
The Top 3 Gamified Learning Platforms in 2024
Case Study: Sutton Council Delivers on Their Promise of Effortless CX
The Essential Guide to WFM – Key Features to Look For
8×8 Unveils Latest Enhancements to Customer Engagement Solutions
Ofcom Latest: What Contact Centre Leaders Need to Know
Ditch Unreliable Customer Surveys With New xNPS
Playvox and Freshworks Partner to Revolutionize Workforce Management
Sabio Launches New WFM eBook to Maximize Contact Centre Efficiency
Swisscom and Genesys Team Up For Next-Gen CX and Sustainability
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
Video: How to Choose Which Calls to Evaluate
Combine Social Media and CX to Listen and Respond to Customers
A Guide to Contact Centre Sentiment Analysis
5 Ways Renewable Energy Companies Can Power Up CX
Debunking the Top AI Myths in the Contact Centre Industry
Drive Success With Gamification Software for Employee Engagement
Case Study: Lifeplus Boosts CSAT to 94.8%
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Editor's Pick
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
21 Top Tips to Improve Your Agent Onboarding
How to Write a Standard Operating Procedure (SOP)