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Articles by Guest Author
A selection of articles from contact centre industry experts
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Five9 Wins Best Application of AI Award at Enterprise Connect
The Best Ways of Providing Corrective and Nurturing Feedback
7 Ways to Drive Cultural Change That Boosts Agent Morale
What to Know for Your Customer Management Strategy
One in Five Firms Admit to Using Secret Spy Software
How to Drive Recognition in Your Customer Service Team
Why Digital May Be Stressing Your Agents Out
Five9 Named a 2021 UK’s Best Workplace in Tech
The Customer’s Voice Creates Opportunities in the Experience Economy
Sensee Wins Gold at the 2021 UK National Contact Centre Awards
Vonage Launches AI Virtual Assistant
CallMiner Platform Combines With Microsoft Azure Speech to Text
RingCentral Announces New Features for Hybrid Work
Why Should Your Customers Remain Customers?
Coaching Talkative Advisors to Provide Better Customer Service
Utility Automation: How CCaaS Drives Results
Vonage Contact Center Is Now Chrome Enterprise Recommended
8×8 Introduces Frontdesk to Transform the Receptionist Role
CCaaS and Speech Analytics Create a Best-in-Class Offering
Push for Omnichannel Customer Experiences
Why Use a “Certified” Device?
What Measures Are You Taking to Track Your Online Storefront?
WFH Is No Longer About Kitchen-Table Meetings And Zoom Disasters
Turn Your Contact Centre Into a Revenue Generator
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Forrester TEI Study
White Paper: The Future of Customer Service in Insurance
Upcoming Events
HP | Poly Customer Welcome Centre Tour and Demo
CX Tour – Jersey City
Latest Blogs
80% of AI Projects Fail – Here’s How to Save Yours
No More Talk – It’s Time for Action With The New CX
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
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The Top 25 Positive Words and Phrases for Customer Service
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