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Articles by Guest Author
A selection of articles from contact centre industry experts
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NICE Introduces E-Request
Case Study: Zain Jordan Improves Customer Service
Akixi Launches Akixi ONE Designed for Hybrid Workers
Using Conversational AI For Smart Routing
8×8 Named a Challenger in Report
Use Empathy to Improve Customer Satisfaction Scores
Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader
A Guide to Using Automated Answering Systems
Is The Journey to Omnichannel Worth It?
Creating Connected Customer Experiences
What Makes Business Intelligence Important?
Customer Complaints at an All-Time High
NICE Announces Acquisition of GoMoxie
Kicking the Digital Front Door Open
How to Use Customer Experience Automation in 2021
How Knowledge Management Drives CX Results
How to Reach Customers With Virtual Call Centres
Why Agent Engagement Matters and 6 Ways to Nurture It
How to Deal With an Indecisive Customer
Understanding Cloud Automatic Call Distribution Solutions
The Ultimate Guide to an Effective Inbound Call Strategy
The Benefits of Outsourcing Customer Service
Vonage Grows Network
Customer Journey Map Advice for Digital-first CX
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
White Paper: Unlocking The Full Potential Of Speech Analytics
Forrester TEI Study
Upcoming Events
CX Tour – Jersey City
Translate Your Manual Evaluation Questions to Auto Scorecards – Webinar
Latest Blogs
80% of AI Projects Fail – Here’s How to Save Yours
No More Talk – It’s Time for Action With The New CX
Featured Articles
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The Top 25 Positive Words and Phrases for Customer Service
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The Phonetic Alphabet and How it Improves Customer Service