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Articles by Guest Author
A selection of articles from contact centre industry experts
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3 Tips for a Happy and High Performing Workforce
Case Study: How PAR Technology Uses UC Integration
Signs Your Contact Centre Needs a WEM Solution
Case Study: Valda Energy’s Efficient Customer Service
Launch of Updated Odigo for Salesforce
The Future of Customer Service for Housing Associations
Talkdesk for Service Cloud Voice on Salesforce AppExchange
Vonage Wins Salesforce Partner of the Year Award
The Importance of Embracing Business Performance Improvement (BPI)
Teams Has Won the UCaaS Battle
The Cost-Benefit of Usage and Unlimited Pricing Models
A Step-by-Step Guide to Contact Centre Benchmarking
Knowledge Base in AI
How to Objectively Measure Audio Quality
Beyond Voice – The Future of Customer Services
Communication Tips for Remote Work
Talkdesk Wins 2021 Globee
The Difference Between a Consumer and a Professional Headset
Cirrus Solution to Support Blind and Partially Sighted Agents
Sensée Creates 500 Work-from-Home Contact Centre Roles
NICE Unveils Robo-Ethical Framework
Struggling to Focus at Work? It Could Be ‘Pandemic Brain’
CallMiner Announces LISTEN UK 2021 Award Winners
9 Traits of High-Performing Team Leaders
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
White Paper: Unlocking The Full Potential Of Speech Analytics
Forrester TEI Study
Upcoming Events
CX Tour – Jersey City
Translate Your Manual Evaluation Questions to Auto Scorecards – Webinar
Latest Blogs
80% of AI Projects Fail – Here’s How to Save Yours
No More Talk – It’s Time for Action With The New CX
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service