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Articles by Guest Author
A selection of articles from contact centre industry experts
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Call Centre Trends: Staff Retention
The Ultimate Guide to Customer Engagement
Optimize the Hybrid Return to the Office
Combating Unemployment Fraud Post COVID-19
Building a Contact Centre Culture for Hybrid Success
Best Tool for Knowledge Management
Building the New Normal
Talkdesk Community to Launch at Opentalk 2021
79% of UK Contact Centre Advisors Want Hybrid Working
Genesys Announces Support for New Instagram Messaging
Automation Tools to Improve Customer and Agent Experience
Platform Housing Group Extends 8×8 XCaaS
What’s Stopping You From Becoming a Connected Enterprise?
UK Contact Centres Drive Brand Success
Large Financial Institution Moves to NICE CXone
Make Your Vocal Branding a Strategic Asset
How Simultaneous Interactions Affect Staffing Requirements
Cirrus Partners with Amillan
Mitigate Security Threats in Your Contact Centre
Think Small-First and Tech-Last
Automated Customer Service Examples in Action
Leaders Need to Pay Attention to AI-Powered Analytics
Talkdesk Helps Cabify Fuel Driver Engagement
Enabling Activity-Based Workspaces
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
White Paper: Unlocking The Full Potential Of Speech Analytics
Forrester TEI Study
Upcoming Events
CX Tour – Jersey City
Translate Your Manual Evaluation Questions to Auto Scorecards – Webinar
Latest Blogs
80% of AI Projects Fail – Here’s How to Save Yours
No More Talk – It’s Time for Action With The New CX
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service