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Articles by Guest Author
A selection of articles from contact centre industry experts
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LSU Athletics Transforms Social Media Strategy with Sprinklr
The Customer Convenience Revolution: Scaling Up CX
Are You Unwittingly Disrupting Your Online Meetings?
Latest Enhancements Equip Agents to Deliver Timely Resolutions
Many Failing to Use CRM to Full Potential
Evaluagent Ranks in Flexa100 List
MaxContact Revamp Contact Hub
MiaRec Pioneers Prompt Customization and Testing
5 CIO Considerations When Moving to Cloud Communications
How to Maximize AI’s Impact With Workflows
5 Important Customer Service Skills in an AI Contact Centre
The Secrets to Coaching Remotely
Case Study: DDC OS Dramatically Increased Planning Productivity
Top 17 Contact Centre Metrics to Monitor in 2024
Step-by-Step Guide to Creating the Perfect Customer Journey Map
Cnect Wales Celebrates 20 Years in Business
The Future of AI for Contact Centres
Essential Training for Customer Service Staff
11 Customer Service Objectives and How to Set Them
How Often You Should Review Your Scorecards
How Professional Audio Elevates Hybrid Work
Odigo Unleashes the Power of AI for Exceptional CX Journeys
The Role of AI in a People-Centric Company
New Agent Co-Pilot Improves Speed and Quality of Interactions
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Editor's Pick
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
21 Top Tips to Improve Your Agent Onboarding
How to Write a Standard Operating Procedure (SOP)