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Articles by Guest Author
A selection of articles from contact centre industry experts
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How to Set Up a Service Level Agreement (SLA) for Your Contact Centre
Artificial Intelligence Is More Than Just Chatbots
Does Average Handle Time (AHT) Really Matter?
10 Trends Changing Customer Expectations
2 Key Service Advancements That Your Customers Crave For
How to Improve the Emotive Customer Experience Using Scorecard Data
Building Trust With a Virtual Assistant Voice – What’s Next?
How to Support Your Contact Centre Managers to Improve Performance
9 Fun Customer Service Training Exercises
The Complete Unified Communications Checklist
7 Live Chat and Co-Browsing Tips
Why You Shouldn’t Look For Contact Centre Spreadsheet Templates
3 Essential Management Routines for a Contact Centre Manager
6 Digital Media Resolutions for 2019
Why Do I Need Better Contact Centre Security?
Heat Mapping Noisy Work Places with Digital Headsets
Achieving the Right Human and Digital Balance in Customer Service
What Consumers Expect from Brand Communications
18 Ways to Improve the Effectiveness of Your Digital Customer Service
How to Use Artificial Intelligence to Help Your Organisation
Introducing Automated Quality Assurance Technology
Hit Your Service Level by Manipulating Supply and Demand
TorTalk Develops Text-to-Speech Solution for People with Dyslexia
How to Measure Emotive Customer Experience
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Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!