Translate

Articles by Guest Author

A selection of articles from contact centre industry experts

Review experience concept with rating icons

How to Measure Customer Experience in Contact Centres

Magnifying glass and documents with analytics data lying on table

Zendesk Releases Annual CX Trends Report

Hand showing laptop computer with cloud network

Five9 Intelligent CX Platform Available on Google Cloud Marketplace

Business Term with Climbing Graph - Customer Service

5 Key 2024 Customer Service Trends to Follow

Call recording and voice concept with headset

Following Contact Centre Call Recording Laws

Choosing a strategic path to move forward. Business decision making and the way to success.

Contact Centre Technology Decisions to Make Today

artificial intelligence robots in line talking and helping a real person

Will AI Take Away Jobs? Let’s Hope So

Bullseye dart arrow and line graph

10 Mistakes That Damage Your Forecast Accuracy

Announcement concept with megaphone on speech bubble

Talkdesk Showcase CX Innovators Awards Winners

Measure Customer Emotion Video

Video: 3 Ways to Measure Customer Emotion in the Contact Centre

Remote worker at home

3 Problems Remote Agents Face and How to Solve Them

AI concept with person holding digital globe and connection icons

2024 Trends: Expanding the Benefits of AI to Contact Centres of All Sizes

Happy person holding smiley face and jumping in air

Elevating Your Customers’ Contact Centre Experience

Person marking tasks complete

A Guide to Contact Centre Quality Assurance

A trophy with lights

8×8 Receives 38 Winter 2024 G2 Awards

Gamification concept with the words game over

Why Your Gamification Strategy Is Going to Fail

Hand launching digital rocket from tablet - using ai for a boost concept

3 Ways AI Can Boost Your Contact Centre Productivity

Scorecard

How to Create a Contact Centre Scorecard

Person sat at desk reviewing data

Your Contact Centre Survived the Holiday Shopping Season. Now What?

Fact and myth concept with words on a scale

4 AI & CX Myths We Debunked in 2023

Person using laptop and word NLP on yellow background

Natural Language Processing (NLP): A Complete Guide

Person giving training pointing at graph on whiteboard

Mastering Call Centre Management: Training, Courses, and Strategies

Brain shaped white jigsaw puzzle on blue background. Searching missing piece of the puzzle

How Product Intelligence Improves Customer Experience

Person giving thumbs up while holding a phone with contact icons

8 Customer Service Channels and How to Optimize Them