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Articles by Guest Author

A selection of articles from contact centre industry experts

Strategic partnership concept with two chess pieces facing each other

Uniphore and CS Infocomm Announce Strategic Partnership

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Limango Selects NICE CXone to Elevate Their CX Operation

A yellow cube with arrow and target in group of others - picking the right one concept

How to Pick the Best Contact Centre Outsourcing Provider

AI robot hand activating system

78% of UK IT Decision Makers Are Deploying AI and Automation

Evaluation concept with person sitting at laptop with digital checklists

Measuring Success: 6 Essential Methods to Evaluate Productivity

Illustration of people analysing customer sentiment

Lexicon vs. Machine Learning Sentiment Analysis

Illustration with the words business process outsourcing

Embracing Business Process Outsourcing (BPO)

Sentiment analysis illustration with people and speech bubbles

How to Use Customer Sentiment Analysis to Grow Your Business

Yellow pencil rocket breaking through black wall

Empowering Contact Centre Transformation

Smiling happy customer on phone

How Can AI Improve Customer Experience?

Teamwork and trust concept with paper people joined together holding gold star

Contact Centre Data You Can Trust

Happy call centre agent at desk

AI in CX Is All About Frontline Employees

Boost concept with a rocket and ai and data images

How to Boost First Contact Resolution With AI

Partnership concept with two wire-frame glowing hands shaking

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Pedestal or platform for honoring prize winners.

Talkdesk Announces 2023 CX Innovators Award Winners

Empathy Statements Explained Video Cover

Video: What’s the Difference Between Empathy and Sympathy?

AI concept wit human silhouette and swirling lights

The Great AI Paradox for Contact Centre Agents

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Boost Customer Satisfaction With Smart Call Deflection

Business transformation concept with digital butterfly

Business Transformation and the Contact Centre

The word shrinkage made of small gray wooden letters

How to Address Call Centre Shrinkage

Choice concept with person in front of crossroad sign pointing in multiple directions

Cloud v On-Premise It’s a Matter of Choice

Person building new products with a rocket and graphs

Uniphore Advances Enterprise AI With New X Platform Capabilities

Announcement and information concept with a hand holding a megaphone

HP and Poly Solutions Deliver Enhanced Flexibility

Person using online customer service with chat bot to get support.

Baptist World Aid Chooses 8×8 to Deliver Superior Experiences

Odigo Cybersecurity Pale Blue Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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