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Articles by Guest Author
A selection of articles from contact centre industry experts
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Scorebuddy Announces the Launch of Scorebuddy BI
NICE Launches ElevateAI “1K Every Day”
How to Transform Utility Telephone Customer Service
How the Retail Industry Can Deliver Better CX Through Self-Service
Driving Quick ROI in Conversation Intelligence Programs
Predictive Dialing and Cell Phones – A Way Forward
14 Techniques for Excellent Call Centre Customer Service
Mastering Contact Centre Quality Assurance
Case Study: Nielsen Sees 30% Improvement in Agent Wait Times
Can AI Spark Joy for Your Employees?
Empowering People – CCMA Interview With Stephen Yap
Why It’s Time to Focus on Burn-In – Instead of Burn-Out
Creating New Value for Customers With Generative AI
5 Operational Benefits of the CCaaS Subscription Model
The Future: Exploring Robotic Process Automation (RPA)
Genesys Empowers Charities With Cloud Contact Centre Tech
eGain Partners With Talkdesk
Elevating the Employee Performance Experience
Kubota Tractor Corporation Chooses 8×8 XCaaS
Videoslots Chooses injixo as Its WFM Solution
How to Be an Inspiring CX Leader
How to Reduce Costs Without Compromising Experience
Execs In The Know Enhances User Experience
Case Study: Kantar Implements CCaaS Solution
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Editor's Pick
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
21 Top Tips to Improve Your Agent Onboarding
How to Write a Standard Operating Procedure (SOP)
Latest Resources
Report: Voice of the Customer for Contact Center as a Service
eBook: How To Enhance Customer Engagement
Upcoming Events
CX Community Day Genesys Cloud – Glasgow
CX Fest 2024
Latest Blogs
A Guide to Answering Machine Detection
From Design to Deployment: Mastering AI Prompt Customization
Featured Articles
Top 20 Motivational Games for the Contact Centre
100 Excellent Customer Service Quotes
The Phonetic Alphabet and How it Improves Customer Service
100 Power Words to Use in Customer Service with Examples
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The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service