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Articles by Guest Author
A selection of articles from contact centre industry experts
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Gamification: A Definition and Overview
Case Study: OVO Energy Boosts Engagement
Brand Intelligence, the Definition, Tools & More
Building Truly Patient-Centric, Digital-First Healthcare Services
11 Cloud Solutions to Streamline Your Operations
Don’t Drop the Omnichannel Baton and Win the CX Relay Race
Traditional Time-Off Management Sucks
Should Customer Service Leaders Fear ChatGPT?
Maximizing Customer Insights With Analytics
Contact Centre Technologies You Should Know About
Jabra Engage AI Integrates With storm’s Sentiment Analysis
Manager Insights: Your Secret AI Coaching Superpower
Odigo Awarded the EcoVadis Silver Medal
Are You Embracing the Potential of Unstructured VoC Data?
5 Must-Have Soft Skills for Call Centre Agents
The Real Costs of Doing Nothing
Beyond the Chatbot: Put AI to Work for Better CX
AI Microlearning: Agility and Scale for Frontline Training
Quickline Communications and Makepositive Collaborate
What I’ve Learned About Scaling Customer Support
MaxContact Featured in Gartner’s Market Guide
Video: The Difference Between ChatGPT, LLMs, and Generative AI
Investing in Technology is Essential for Local Government
Interview: Your Culture Is Killing Your CSAT
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Editor's Pick
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
21 Top Tips to Improve Your Agent Onboarding
How to Write a Standard Operating Procedure (SOP)
Latest Resources
Report: Voice of the Customer for Contact Center as a Service
eBook: How To Enhance Customer Engagement
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Latest Blogs
Overcoming the AI Adoption Chasm
A Guide to Answering Machine Detection
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Top 20 Motivational Games for the Contact Centre
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The Phonetic Alphabet and How it Improves Customer Service
100 Power Words to Use in Customer Service with Examples
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The Top 25 Positive Words and Phrases for Customer Service
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The Phonetic Alphabet and How it Improves Customer Service