Translate

Articles by Guest Author

A selection of articles from contact centre industry experts

Getting EPIC Customer Service Right Video Cover

Video: Getting EPIC Customer Service Right

SMS Fraud Phone Concept, with Person Holding Phone with Text Message Alert on Screen

Your Business Is at Risk From SMS Fraud

Illustration of a lock with a checkmark - unlocking concept

Four Innovations to Unlock the Zoom Meeting Experience

Direction sign with three arrows on sky and clouds - choice concept

Which Dialling Mode Is Right for Your Campaign?

Illustration of person looking at gap between spaces - challenge concept

Common Call Centre Challenges

Gamification concept with a road and game icons

Gamification: A Definition and Overview

A glowing symbolic light bulb and power transmission lines with chart showing Ascending arrows

Case Study: OVO Energy Boosts Engagement

Brand Intelligence, the Definition, Tools & More

Digital health concept with a doctor standing on phone surrounded by assorted medical icons.

Building Truly Patient-Centric, Digital-First Healthcare Services

A hand holding connection cable towards the cloud on blue background

11 Cloud Solutions to Streamline Your Operations

A photo of passing a baton during the relay race on the professional stadium.

Don’t Drop the Omnichannel Baton and Win the CX Relay Race

Hand showing thumb down on red background.

Traditional Time-Off Management Sucks

Person looking at phone in fear

Should Customer Service Leaders Fear ChatGPT?

Business analytics concept with person sat at desk reviewing data

Maximizing Customer Insights With Analytics

Technology concept with hand holding a phone with code

Contact Centre Technologies You Should Know About

Hand and cube blocks forming into one - integration concept

Jabra Engage AI Integrates With storm’s Sentiment Analysis

Laptop with holographic symbols for learning and insights

Manager Insights: Your Secret AI Coaching Superpower

Silver star award against gradient background

Odigo Awarded the EcoVadis Silver Medal

Comic books dialog bubbles. Cartoon book superhero scrapbook page template, empty comical speech clouds

Are You Embracing the Potential of Unstructured VoC Data?

Soft skills text concept write on notebook with pen

5 Must-Have Soft Skills for Call Centre Agents

Cost management concept. With wooden cubes with the word cost and magnifying glass

The Real Costs of Doing Nothing

Person holding a tablet with code in background

Beyond the Chatbot: Put AI to Work for Better CX

AI hand touching a holographic learning icon

AI Microlearning: Agility and Scale for Frontline Training

Four hands holding gears and working together - collaboration and teamwork concept

Quickline Communications and Makepositive Collaborate