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Articles by Guest Author
A selection of articles from contact centre industry experts
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Can Healthcare Be Both Less Costly and More Efficient?
Video: The Difference Between Interaction Analytics and Conversational Analytics
15 Statistics That Forecast the Future of the Contact Centre
Why Employee Experience Surveys Don’t Always Work
7 Examples of Bad Customer Service and How to Fix Them
Improving Customer Retention With Journey Analytics
How to Build Effective AI Chatbots
The Controllables Contact Centres Should Optimize
Manual QA in a Conversation Intelligence Program
How to Use Automation to Reduce Call Centre Costs
Connecting the Data Divide for BPO Partnerships
4 Ways Small-Medium Businesses Can Use Voice Messaging
Top 4 AI Use Cases in Healthcare Communications
University Streamlines Clearing Process With 8×8 XCaaS
Cyara Named One of UK’s Best Workplaces for Wellbeing
How to Demonstrate the ROI of CX in Tough Times
Appello Careline Selects Sabio Group
The Big Problem With Remote Working and Corporate Ethics
Handy Approaches to Reducing Operating Costs
How to Increase Employee Net Promoter Score (eNPS)
Video: How Can You Speed Up Average Handling Time?
23 Compelling Assertions From Sabio Disrupt 2023
Four Ways to Defend Against Cyber Criminals
Case Study: Swiss Life Select Drives Sales Performance
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Editor's Pick
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
21 Top Tips to Improve Your Agent Onboarding
Latest Resources
White Paper: The Future of Customer Service in Insurance
Report: Voice of the Customer for Contact Center as a Service
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Latest Blogs
Top Tips for Onboarding Contact Centre Agents
Clean a Toilet or Contact Customer Service? Tough Call…
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The Phonetic Alphabet and How it Improves Customer Service