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Articles by Guest Author

A selection of articles from contact centre industry experts

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Maximizing Customer Insights With Analytics

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Contact Centre Technologies You Should Know About

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Jabra Engage AI Integrates With storm’s Sentiment Analysis

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Manager Insights: Your Secret AI Coaching Superpower

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Odigo Awarded the EcoVadis Silver Medal

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Are You Embracing the Potential of Unstructured VoC Data?

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5 Must-Have Soft Skills for Call Centre Agents

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The Real Costs of Doing Nothing

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Beyond the Chatbot: Put AI to Work for Better CX

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AI Microlearning: Agility and Scale for Frontline Training

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Quickline Communications and Makepositive Collaborate

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What I’ve Learned About Scaling Customer Support

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MaxContact Featured in Gartner’s Market Guide

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Video: The Difference Between ChatGPT, LLMs, and Generative AI

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Investing in Technology is Essential for Local Government

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Interview: Your Culture Is Killing Your CSAT

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Consumers Returning to Assisted Channels

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FCA Consumer Duty: What You Need to Know and How to Get Ready

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Odigo Announces Chrome Enterprise Recommended Certification

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Generative AI in Retail Customer Service

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Harnessing the Benefits of Cloud Contact Centre Software

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The Future of Call Centres

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Top Reasons to Incorporate Video Into Customer Interactions

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8×8 Contact Center Wins TrustRadius 2023 Awards