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Articles by Guest Author

A selection of articles from contact centre industry experts

Sabio Disrupt February 2023

23 Compelling Assertions From Sabio Disrupt 2023

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Four Ways to Defend Against Cyber Criminals

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Case Study: Swiss Life Select Drives Sales Performance

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What Elephants and CX Have in Common

A red speech bubble with a phone icon

How to Use Call-Closing Statements to Transform CX

Person chatbot in smartphone intelligence Ai.Chat GPT

ChatGPT is Coming to Your Contact Centre

An eye with target over the top - looking to the future concept

The Role of AI in the Future of CX

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Four CX Trends for Financial Services Firms

A hand holding phone, mail, telephone, message, post and person icons

CCaaS: Efficient, Effective, Engaging

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Accessible Customer Service Is Essential

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Understand the Shifting Trends in BPO

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Generative AI: A False Dawn in Customer Service?

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How the Best Approach Real Time Management

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Personalized CX: The Power of Conversational Commerce

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5 Tips to Help Provide More Empathetic Customer Interactions

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How Technology Can Enhance Customer Communication and Engagement

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How Does Engagement Technology Improve Patient Experience?

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8 Crucial Call Centre Communication Skills for Agents

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Reverse the Recessional Curse by Optimizing AI

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How Picking the Right Technology Benefits IT Teams

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New Survey Finds Consumers Give Chatbots a Failing Grade in CX

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Five9 Grows CINP Network

Partnership concept with two pieces of wood jigsaw puzzle on a blue background

NICE and Cognizant Announce Strategic Partnership

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Jabra Launches PanaCast 50 Video Bar System

EvaluAgent AI Onboarding Made Easy box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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