Translate

Articles by Guest Author

A selection of articles from contact centre industry experts

Idea concept with broken egg and lightbulb

Practical Tips for Improving Customer Service

Person on phone with laptop sitting at wooden table

Case Study: Ceredigion County Council

Hands holding mobile phones

Case Study: Verizon’s Cellular Sales Drives Engagement

Goals text on notebook with idea on blue background

How to Set the Right Service Level Goal

Creating a Customer Service Mantra Video Cover

Video: Creating a Customer Service Mantra

Tuna Tataki - a Japanese dish which consist of briefly seared tuna steak in thin slices.

How To Approach Cloud Migration Like a Master Chef

A robot connecting with a human

Why Contact Centre AI Is Your Agent’s Friend

Finger touching BPO concept with cogs and connections

Scale Customer Support With BPO

A partnership concept with hand putting together two gears

GN Audio and Jabra Goes Live with Ivalua

abstract blurred event with people for background

Contact Centre and Customer Services Summit 2023

Success onboarding process symbol. Wood blocks stacking as step stair on yellow background

7 Essential Tips for Successful Agent Onboarding

Cloud computing technology with server room and worker with graphic display

Moving Your Contact Centre to the Cloud?

Number 6 balloon coming out of a box with celebration

6 Retail Trends for 2023

Hand turning a selection knob with many different flags around it. Concept of languages and multilingual support

LanguageLoop Implements NICE CXone

KPI, Key Performance Indicator business target or score to measure success

Learn About KPIs to Measure BPO Success

Block tower falling as being built - failure concept

Why Are Your Customer Journeys Failing?

AI(Artificial Intelligence) concept with icons connected

Reinventing Video Collaboration With Edge AI

Headset isolated on yellow background

Centrical Transforms Customer Calls

Three arrows soaring on yellow background. Business development to success and growing growth concept

Drive CX Efficiencies With Data You Can Trust

Person reading a book with confusion lines where head should be

Complication Is Everywhere – Why Aren’t We Used to It?

Wooden cubes with speech bubbles linked to each other with lines.

Speech Analytics 101: What Is Speech Analytics?

Employee engagement written in a notebook and marker.

How to Deliver an Engaging Employee Experience

Launch concept with person releasing paper aeroplanes

Jabra Launches Next-Gen Professional Speakerphones

System integration concept with arrows on cogs facing each other

8 Ways an Integrated UC and CC Platform Optimizes CX