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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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8×8 Partners With Descope for Secure CX Solutions

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Calabrio Announces Strategic Acquisition of Echo AI

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Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

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Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency

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Prosper Chooses NICE to Transform Their Customer Experience

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Verint Has Acquired Cognito to Advance AI-Driven CX

UK National Contact Centre Awards Open for 2025

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Great Southern Bank Reduces Wait Times With NICE CXone

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Evaluagent Introduces a Refreshed Brand Identity

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10 Christmas Office Games to Motivate Your Team

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Uniphore and Konecta Join Forces to Advance AI in CX

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Winners Announced at 2024 European Contact Centre & Customer Service Awards

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70% of Agents Would Recommend Their Jobs, New Study Reveals

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Scorebuddy Secures €5 Million Investment From Foresight

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8×8 Unveils Refreshed Brand to Elevate CX

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Five9 GenAI Studio Wins Best New Product Award

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Talkdesk Embedded Has Been Launched to Simplify Workflows

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Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Cost and Security Stall AI adoption in 2024 featured image

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

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Five9 and ServiceNow Expand Partnership with New AI Solution

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Five9 Launches AI Agents for Personalised Service

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MiaRec Launches Enhanced Topic Analysis Features

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ContactBabel Launches Latest Survey for 2025 Insights

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Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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