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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

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Genesys Launches Social Media Support Platform

Partnership Concept

NICE Announces a Strategic Partnership With Deloitte Digital

Trophy on a podium

NICE Wins Big at Enterprise Connect 2025

hand interacting with a glowing AI interface

Genesys Unveils a Suite of New AI-Powered Features

2 Vintage robots holding tools

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Integration Concept

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

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CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

Robots playing different instruments

NICE Announces the Launch of CXone Mpower Orchestrator

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Talkdesk Launches Knowledge Creator With AI Insights

Data analysis, research, audit, planning, statistics, vector concept

Five9 Has Introduced Spotlight for AI Insights

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New Research Reveals 72% of Consumers Are Open to AI Interactions

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Agentic AI Expected to Resolve 80% of Common Issues by 2029

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Talkdesk Introduces AI Agents for Healthcare

2 people joining puzzle pieces together

Vonage and SAP Join Forces to Advance AI in Business

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NICE Reports 400% Increase in Virtual Agent Use

Digital chatbot robot

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

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Zendesk Seals Deal to Acquire Local Measure

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Talkdesk Fuels Condor’s Next-Gen CX Transformation

Partnership Concept

Genesys and Mitel Announce a Global Strategic Partnership

Magnifying glass focus AI artificial intelligence technology

New Study Reveals AI’s Key Role in Improving Customer Service

Global Network Concept

Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

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Proven Ways to Maintain Fairness in the Contact Centre

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