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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

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Sprinklr Expands Its Reach with a New Integration With Bluesky

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Talkdesk Strengthens APAC Presence with Australia Cloud

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MiaRec and RingCentral Unite for Smarter QA

Metrics Dashboard

EvaluAgent Expands Its xMetrics Suite with Three New Additions

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Five9 and Intradiem Expand Their Partnership With Real-Time Automation

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Alvaria and UJET Join Forces to Drive CX Innovation

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8×8 Has Unveiled Updated Platform Features to Improve CX

AI Omnichannel concept

Assembled Launches AI-Powered Assist Across All Channels

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Kore.ai Unveils ‘AI For Process’ For Smarter Automation

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New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

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InVision Group Unifies Its Portfolio Under New Brand Peopleware

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Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

30 year award

Three Decades of Recognising Excellence in UK Contact Centres

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Puzzel Launches AI-Powered Virtual Agent Suite

Acquisition Concept

Calabrio Announces Strategic Acquisition of Echo AI

AI In Retail CX

Talkdesk Introduces AI Agents to Enhance Retail CX

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San Francisco DEM Chooses NICE to Transform Its 911 Communications

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77% of CX Leaders Believe AI Is Crucial for Personalization

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Cirrus Awarded Royal Warrant of Appointment by King Charles III

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8×8 Partners With Descope for Secure CX Solutions

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Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

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Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency