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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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CX Award Wins – December 2024
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Puzzel CX Solutions Deliver 278% ROI
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Call & Contact Centre Expo 2024
NICE Has Launched CXone Mpower with AI Integration Updates
8×8 Expands AI Voice Support for Global Users
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The Evaluagent Contact Center Performance Summit 2024: Our Highlights
Dialpad Acquires Surfboard to Boost WFM Capabilities
Calabrio WFM Integrates with Microsoft Dynamics 365
Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Women in CX Hosts First US Conference
Insurance Leader Partners with Sabio for Digital Transformation
HP Launches a Series of Next-Generation Innovations
UJET Secures $76M to Boost AI-Powered CX
Talkdesk Launches New Healthcare Specific Capabilities
Zoom Expands onto the AWS Marketplace
Verint and Five9 Announce New Enhanced Partnership
Calabrio C3 Event: New Products, AI, and Leadership Revealed
AI Tops UK Business Priorities for 2030
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Editor's Pick
The Best Ways to Track Absence in the Contact Centre
Contact Centre Predictions for 2025
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White Paper: Building a Conversation Intelligence Centre of Excellence
Report: Inner Circle Guide to Customer Interaction Analytics
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