Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Leadership Concept

Five9 Named Leader in IDC European CCaaS Report

computer with AI chip, hacker icon, and warning sign, for cybersecurity monitoring

Vonage Launches Agentforce Identity Insights and Fraud Detection

Hands shaking on blue and green background

Zoom Has Announced a New Partnership With Oracle

award trophy

Content Guru’s Martin Taylor Wins LDC Alumni Award

Hand throwing a robot in the bin

95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

4 lines intertwining

Talkdesk Expands Salesforce Integration With Unified Routing

Robot hand touching chart interface

CallMiner Announces New Advancements to Its AI Framework

bar chart with a magnifying glass over the top

MiaRec Introduces New Conversational Analytics Tool: Ask AI

New Research Reveals 51% of U.S. Small Businesses Use AI

Data Mining Concept

The Ultimate Guide to Data Mining

A robotic hand holding up a launching rocket. AI artificial intelligence robot

Sprinklr Launches New AI-Driven Capabilities

Credit Union. the inscription on magnifying glass on wooden background

Content Guru Expands Presence in US Credit Union Sector

Partnership concept

Talkdesk Expands Microsoft Partnership With New Integrations

Blockchain Technology Concept

7 Technologies Redefining Contact Centres

Gold star award trophy

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

the 2025 ISG's contact centres buyers guide image

ISG’s 2025 Buyers Guide for Contact Centers

Graph with $100 million at the top

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

SMS Fraud messages concept

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

Award winner trophy on blue and pink background

Deepdesk Recognized for AI Innovation at Microsoft Hackathon

AI robots in a contact centre

AI Call Centres Slash Wait Times by 50%

Hand putting the last piece of wooden blocks with the gear icon

Route 101 Implements Amazon Connect for The Revel Collective

An office environment with a office employee stretching

7 Simple Ways to Stay Active at Your Desk Job

Aspect and Aptiva Join Forces to Modernize Contact Centres

Skyline view of Greece, Athens

Content Guru Expands European Presence With New Athens Office

babelforce Hate Call Queues Box

Editor's Pick

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise