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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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The Bradford Factor – Improving Contact Centre Absenteeism

AI Translation technology concept

NICE Launches AI-Powered Global Translator for Business

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CX Award Wins – December 2024

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Odigo Appoints Laurent Dechaux as New CEO

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Puzzel CX Solutions Deliver 278% ROI

Call Centre agents on the phone

Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

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NICE Has Launched CXone Mpower with AI Integration Updates

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8×8 Expands AI Voice Support for Global Users

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Puzzel Acquires Capturi to Boost AI-Powered CX

Business Event stadium

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

2 Puzzle pieces joining together

Dialpad Acquires Surfboard to Boost WFM Capabilities

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Calabrio WFM Integrates with Microsoft Dynamics 365

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Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

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MaxContact CEO Ben Booth Earns LDC Top 50 Spot

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Women in CX Hosts First US Conference

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Insurance Leader Partners with Sabio for Digital Transformation

Launch new ai technology concept

HP Launches a Series of Next-Generation Innovations

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UJET Secures $76M to Boost AI-Powered CX

Healthcare Technology

Talkdesk Launches New Healthcare Specific Capabilities

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Zoom Expands onto the AWS Marketplace

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Verint and Five9 Announce New Enhanced Partnership

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Calabrio C3 Event: New Products, AI, and Leadership Revealed

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AI Tops UK Business Priorities for 2030

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Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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