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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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The Bradford Factor – Improving Contact Centre Absenteeism

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NICE Launches AI-Powered Global Translator for Business

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Odigo Appoints Laurent Dechaux as New CEO

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Puzzel CX Solutions Deliver 278% ROI

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Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

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NICE Has Launched CXone Mpower with AI Integration Updates

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8×8 Expands AI Voice Support for Global Users

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Puzzel Acquires Capturi to Boost AI-Powered CX

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The Evaluagent Contact Center Performance Summit 2024: Our Highlights

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Dialpad Acquires Surfboard to Boost WFM Capabilities

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Calabrio WFM Integrates with Microsoft Dynamics 365

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Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

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MaxContact CEO Ben Booth Earns LDC Top 50 Spot

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Women in CX Hosts First US Conference

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Insurance Leader Partners with Sabio for Digital Transformation

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HP Launches a Series of Next-Generation Innovations

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UJET Secures $76M to Boost AI-Powered CX

Healthcare Technology

Talkdesk Launches New Healthcare Specific Capabilities

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Zoom Expands onto the AWS Marketplace

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Verint and Five9 Announce New Enhanced Partnership

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Calabrio C3 Event: New Products, AI, and Leadership Revealed

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AI Tops UK Business Priorities for 2030

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Zoom and Mitel Announce Partnership to Transform UC Solutions