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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Two hands trying to connect couple puzzle piece with sunset background

Zoom and Mitel Announce Partnership to Transform UC Solutions

AI Customer Experience concept

Talkdesk Delivers Hyper-Personalized Customer Experience

Person holding a light bulb with a rocket inside and typing on a laptop.

MaxContact Launches Contact Hub Connect for Digital CX

2 business men shaking hands

Topdanmark Partners With Sabio for Workforce Upgrade

Digital Transformation Concept

Arrow XL has Selected NICE to Drive its Digital Transformation

Video advertisement Digital marketing concept

8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

Employee recruitment concept

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

Human hands joining gear wheels together as integration concept

Assembled Integrates with Gladly to Enhance Operations

Train on a railway track

Dutch Railways Boosts Its Customer Experience With NICE

Ai Robot hand touching charts

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

little cartoon robot with a headset resting on books

Jabra Launches AI-Powered Speech Enhancement Solution

Data Report

CCMA Releases New Data Research Report

Leadership Concept

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Robotic Hand Assisting Person For Signing Document

NICE Launches AI-Powered Gateway for Citizens

Customer Experience Concept

Summit Fleet Improves Its CX and EX With 8×8

Magnifying glass with chatbot in it.

UK Consumers Ditch Chatbots in Favour of Human Touch

Hands using laptop with abstract glowing blue rocket space ship on blurry background.

Zendesk Launches Relay for Proactive Customer Messaging

Robot hand turning a dial with a rocket on it

Five9 Launches New Four-Step Genius AI Process

2 people hand shaking on a jigsaw puzzel

Five9 Acquires Acqueon to Boost AI-Driven CX

Person using laptop protection and Secure encryption technology

Calabrio Unveils All-in-One Webex Compliance Solution

AI powered documents

AI Powered Zoom Docs Has Been Launched

AI technology

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Business people shaking hands

NICE and AT&T Collaborate to Enhance Emergency Services Technology

AI and Robot hand touching a rocket

Scorebuddy Launches GenAI Boosting QA Efficiency

Sabio Maximising WFM eBook box

Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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