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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

AI technology

Puzzel to Acquire SupWiz for Enhanced AI Solutions

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NICE and AT&T Collaborate to Enhance Emergency Services Technology

AI and Robot hand touching a rocket

Scorebuddy Launches GenAI Boosting QA Efficiency

2 people putting puzzel pieces together

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

Genesys Xperience Event Image

Genesys Xperience UKI 2024 Now Available On-Demand

Customer Experiences Concept

Evaluagent Partners With Five9 to Elevate CX

AI Platform Concept

8×8 Unveils AI-Driven Platform Enhancements

Voice assistant and speech recognition mobile app

Contexta360 Unveils New Advanced Speech Analytics Features

AI concept

New AI Capabilities Improve Summarization Features

Rocket launching out of a phone into a globe

Microsoft Releases AI-Driven Dynamics 365 Contact Center

person use Laptop with interface of padlock and global network technology

Orange Cyberdefense Streamlines Service Operations with NICE CXone

Human hand with thumbs down and robot hand with thumbs up

64% of Customers Don’t Want AI – New Gartner Report Finds

Winner badge with magnifying glass

2024 International CX Excellence Award Winners Announced

call centre agent with headset over neck looking upset

A New Survey Reveals Challenges for UK Contact Centres

AI robot and human hand in healthcare concept

New Report Launched for AI in Healthcare

Modern office interior with yellow walls

Leeds Building Society Modernises its Contact Centre with Sabio

crowd of people walking on sunny streets

People in Southampton Won’t Wait a Minute on Hold

Business person analyzes customer experience satisfaction

New Study Shows AI Enhances Consumer Loyalty

Business man pushing large stone up to hill , Business challenges concept

What Are the Most Common Challenges in Contact Centre Management?

shrinkage pie

What Is Shrinkage?

Employees playing fun office games

Games Ideas for An Office Olympic Themed Incentive

Person on a sales call

The Right Words and Phrases to Use on a Sales Call

accounts ledger

What is an Account Code?

available

What is Available Time?