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Articles by Jonty Pearce
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on
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What to Look for When Buying a Workforce Optimisation System
VoIP Call Recording
Using Call Recordings To Coach Staff
Types of Outbound Dialer
Types Of Call Recording
The predictive gain of Predictive Diallers
Workforce Management Scheduling
Scripting in outbound calls
Retrieval Of Call Recordings
Recording Mobile Phones
Recording Customer Surveys
Recording Calls In Contact Centres
Recording Calls For Training Purposes
Questions to ask your Call Recording Supplier
PCI DSS and Call Recording
Outbound telemarketing companies
Outbound team structure
Premier CX
Outbound scripting software
Outbound KPIs
Outbound dialling to mobile phones
Outbound Dialling Reference Guide
Outbound dialling issues
Outbound dialling applications
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