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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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Worst Mistakes to Avoid… Mapping the Customer Journey
10-24% of Contact Volumes is Generally Made Up From Repeat Contacts
The UK Do Not Call List – An Industry Guide
25 Ways Technology Can … Increase Agent Productivity
11 Ways to Improve Cross-Site Relationships
Only 8% of Contact Centres Survey Their Employees Monthly
How to Calculate Schedule Efficiency
15 Things You Can Learn From Tesco Bank’s Contact Centre
8 Strategies for Increasing Agent Resilience
4 Questions You Need to Ask to Improve Forecast Accuracy
9 Ways to Deal With Underperformers – Without Neglecting Rising Stars
7 Strategies for Managing Extrovert Agents
An Introduction to… Contact Centre Headsets
5 Effective Training Exercises for Your Contact Centre
Top 10 Ways to Show Agents They’re Appreciated
Is Your Contact Centre Prepared for the Challenges of 2020?
29 Strategies to Tackle Agent Absence and Attrition
How Do I… Reduce Call Queuing Time?
10 Tips for Preparing Agents for Team Leadership
12 Ways to Become a Contact Centre Employer of Choice
What’s Next With… Forecasting Technology?
Tough Love: How to Say “No” to Your Team
10 Strategies for Improving Contact Centre Operations
Contact Centres Provide New Career Path for the Deaf
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
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