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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
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An Introduction to… PCI Compliance
Are Your Social Media Interactions Too Formal?
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How to Choose the Right Technology for Your Call Centre
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8 Tips to Reduce Customer Service Contacts
5 Principles for Developing Employee Engagement
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4 Classic Customer Service Interview Questions – With Answers
The Best Words to Rescue an Unhappy Customer Experience
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10 Ideas to Keep a Happy and Healthy Workforce
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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