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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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7 Ways to Discourage Smoking in the Contact Centre
What Will Happen to the Contact Centre in 2016 and Beyond?
5 Mistakes Every Team Leader Should Avoid
10 Lessons We Learnt From Webhelp’s Contact Centre
10 Fun Ways to Motivate Your Agents
The Hidden Gems of Call Routing Software
10 Top Tips to Improve Your Quality Scores
How to Accommodate Call Centre Agents With Dyslexia
How to Make a Product Company More Customer-Centric
27 Ways to Get the Best Out of Your Metrics
Is Your Contact Centre in Need of an Away Day?
10 Common Mistakes to Avoid With Your Agent Desktop
5 Quick Fixes for Dealing With Problem Callers
Knowledge Management Systems – 10 Things Learnt the Hard Way
5 Shocking Things Even big Contact Centres Are Failing at
How Do I… Make Webchat the Channel of Choice?
Recorded Webinar: Call Centre of the Future
How Can Agents Sound More Authentic?
Top Tips for Fixing Broken Processes
How to Reward and Motivate Staff at the End of the Year
Recorded Webinar: Tune up Your Contact Centre Performance
Best-Practice Ideas for Improving Performance
Why Is Your Company Failing to Be Customer-Centric?
Recorded Webinar: Let’s Chat… About Forecasting
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!