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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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Recorded Webinar: How to Personalise Customer Interactions
What Is a Unified Desktop?
Holacracy: The Latest Trend in Customer Service
10 Things to Consider Before Adding a New Channel
Recorded Webinar: Contact Centre Metrics (2015)
10 Ways to Keep Your Agents Motivated This Summer
Why Your Agents’ Training Might Be Failing
Recorded Webinar: The Future of Customer Service
Top Tips for Reducing Repeat Calls
Most Contact Centres Support Multiple Languages
5 Practical Solutions for Tackling Staff Absence
15 Steps to an Improved Customer Experience
12 Fun Ideas for Your Break-Out Room
The Best Desk Layouts for the Contact Centre
36 Ways to Improve Call Quality Monitoring
Are You a Manager or a Leader?
Recorded Webinar: Latest Trends in Performance Management and Quality
60 Tips for Terrific Performance
What’s Next With… Headsets?
How to Design a Stress-Free Contact Centre
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
Spotlight on… Local Council Contact Centres
Recorded Webinar: Master-Class in Resource Planning
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!