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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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6 Things They Never Taught You About Shift Planning
The 10 Commandments of Team Meetings
How Can Technology… Make Life Easier for My Customers?
8 Tricks to Get Your Sales Calls Answered
Recorded Webinar: The Top 5 Contact Centre Strategies
10 Bits of Best Practice Advice
8 Ways to Improve Email Handling in the Contact Centre
Five Exercises for Contact Centre Agents
Bringing the Field and Mobile Worker into the Contact Centre
5 Ways to Boost Agent Productivity… Today!
Recorded Webinar: 10 Predictions for 2015
Best Respected Awards – The Results
How to Plan for Contact Centre Success
23 Wonderful Webchat Tips
Over 60% of Contact Centres Measure First Call Resolution
Trend Spotting: What’s Going on in Contact Centres Right Now?
How Do I… Create a ‘Channel of Choice’ Experience?
The Top Stories of 2014
47 Ways to Motivate Your Agents
20 Ways to Raise Your Contact Centre’s IQ
4 Different Approaches to Quality Scoring
9 Signs You’ve Been Working in a Call Centre Too Long
18 Steps to a Consistent Multichannel Experience
What to Look for When Buying… A Performance Management Solution
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
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