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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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What’s Happening in the World of Webchat?
How to Survive Your Performance Review
The 5 Things Agents REALLY Want From Schedules
This Shouldn’t Happen to a Customer…
10 Fun Induction Games and Activities
Top 20 Examples of Rapport Building Statements
7 Mistakes to Avoid With Customer Service Emails
Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience
Contact Centre Hacks – Improving First Contact Resolution
How Do I… Tune Up the Recruitment Process?
29 Ways to Boost Contact Centre Morale
Recorded Webinar: Best Practices for Using Web Chat
33 Quick Wins for Performance and Quality
10 Steps to Chairing a Great Meeting
The Contact Centre Hierarchy of Needs
EvaluAgent
20 Tips for Creating Super Agents
Trade Secrets: Simple Ways to Improve Call Scripting
7 Ways to Build an Emotional Connection by Email
Recorded Webinar: Improving First Contact Resolution
The Average Contact Centre Cost Per Call is £3.50
28 Ways to Optimise Agent Scheduling
5 Simple Ways to Keep Agents Happy
What to Look for When Buying an Agent Desktop
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
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