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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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36 Ways to Boost Contact Centre Productivity
Top Tips for Training and Induction
Are You Making These 25 Webchat Mistakes?
How to Keep in Touch With Homeworking Agents
29 Tips for Improving Average Handling Time (AHT)
Speed up Complaint Handling in a Multi-Channel Contact Centre
How to Give Sales Agents Difficult Feedback
How to Accommodate Callers With Disabilities
Do Scripts Still Have a Place in the Contact Centre?
How Do I… Achieve Consistency Across Different Channels?
How NOT to Sell
Are Wallboards Good or Bad?
Overcoming 6 Barriers to Effective Homeworking
8 Steps to Healthier Agents
Trade Secrets: Getting the Best out of Your Outbound Dialler
The Future of Voice in the Contact Centre
12 Great Ideas from the Neopost Contact Centre
Stop Rotten Customer Service From Ruining Your Business!
What to Look for When Buying… A Call Recording Solution
7 Ways to Build an Emotional Connection With Callers
4 Signs That You’re Ready for a New Job
How to Succeed With Outbound Calling – Part 2
The Power of Positive Language
7 Things you can Learn From the Experian Contact Centre
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
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eBook: Improving Customer Loyalty in a Hyper Connected World
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