Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
Previous
Next
What Is the Best Way to Measure First Contact Resolution?
The Contact Centre of 2020
21 Great Ways to Personalise Your Customer Interactions
Saying a Professional Goodbye
The Secret to Building Real Rapport
43 Things You Should NOT Do With Your IVR Messages
How to Succeed with Outbound Calling – Part 1
What Is a Simple Way to Ensure Customer Loyalty?
20 Ways to Reduce Background Noise in the Contact Centre
How to Meditate in the Contact Centre
18 Great Ways to Improve Customer Service
What to Look for When Buying… A Cloud-Based Contact Centre Solution
5 Ways to Beat the Sunday-Night Blues
18 Ways to Make Your Customers’ Lives Easier
Trade Secrets: Getting the Best out of Your Agent Desktop
Homeworking and Happy: The Advantages of Virtual Agents
25 Things Successful Contact Centres Do
How Do I… Integrate my Back Office into the Contact Centre?
6 Ways to Think More Effectively at Work
21 Ways to Fine Tune Your Contact Centre
How to Eliminate Paper From Your Call Centre
Mistakes to Avoid When Applying for a Job
More management ideas from BBC’s The Call Centre
How to Improve Call Routing
Previous
Next
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
Upcoming Events
Building Cross-Departmental Relationships With WFM and QM Teams – Webinar
5 Tips to Improve Coaching in Your Contact Center – Webinar
Latest Blogs
NLP-Based vs. LLM-Powered Sentiment Analysis
How to Extract Valuable Insights With Text Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?