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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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Keeping the raindrops in: Your guide to security in the cloud
Get your team excited about Performance Management
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It’s Them – Not Me!
How to manage an overseas contact centre
35 More Tips to Improve your Contact Centre Strategy
Is Customer Effort the Best Metric?
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76 Tips to Improve Your Contact Centre Strategy
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Start the Year with a Motivational Event
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10 Ways to Speed up Complaint Handling
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
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