Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
Previous
Next
Who Leads the CRM Space?
44% of Contact Centres Have Mental Heath First Aiders
How to Better Prepare Your Contact Centre for the Future
Most Contact Centres Struggling With QA Engagement
Top Tips for Engaging Remote Workers in the Contact Centre
Self-Service Most Cost-Effective Way to Improve CX
15 Surprises for Boosting Agent Morale
How to Calculate Your Cost Per Inbound Call
Top CX Methods
Chatbots’ Reputation in the Gutter
Only 12% of Contact Centres Utilizing Wellbeing Technology
The Latest Trends in CX Self-Service
Have You Seen the Gartner 2023 Magic Quadrant for SFA?
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
What is a CXO? The Chief Experience Officer Explained
A Third of Callers Too Impatient to Wait More Than 1 Minute
29 Ways to Transform Your Call Centre Staff Surveys
Contact Centres Struggle With Planning Digital Channels
An Introduction to… Quality Management Technology
Only a Quarter of Contact Centres Have an AI Strategy in Place
An Introduction to… Gamification
How to Manage Big Changes Well in the Contact Centre
An Introduction to… Post-Call Surveys
Helpdesk 101 – An Introduction to Helpdesk Technology
Previous
Next
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!